Samruddhi Hospitality Solutions (“we,” “our,” or “us”), based in Pune, Maharashtra, provides hostel accommodation services for students and working professionals. We are committed to protecting your privacy in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023.

1. Definitions

We may collect the following information:

• Personal Details: Name, phone number, email address, ID proof
• Booking Details: Check-in/check-out dates, room preferences
• Payment Details: Billing information (processed via secure third-party payment gateways)
• Technical Data: IP address, browser type, device info

2. Purpose of Data Collection

We use your data to:

• Process hostel bookings and payments
• Verify identity for accommodation purposes
• Communicate booking confirmations and updates
• Improve our services and website

3. Consent

By using our website and services, you consent to the collection and use of your data as outlined in this policy.

4. Data Sharing

We do not sell your data. We may share your data with:

• Payment gateway providers
• Government authorities if required by law
• Service providers assisting in operations

5. Data Retention

We retain your personal data only as long as necessary for business and legal purposes.

6. Data Security

We implement reasonable security measures to protect your data. However, no system is completely secure.

7. Your Rights

You may request:

• Access to your data
• Correction or deletion of data
• Withdrawal of consent

8. Cookies

Our website may use cookies to improve user experience.

9. Grievance Officer

As per applicable laws, you may contact:

Grievance Officer

Samruddhi Hospitality Solutions
Email: info@samruddhihospitality.comM
Phone: +91 9067755557 / 9607755557

10. Changes to Policy

We may update this Privacy Policy from time to time.